Refund policy

Rescheduling

Applicants can reschedule once with 24 hours notice before the consultation. Please contact us at info@visainterviewpro.com to reschedule.

Cancelation

Applicants can cancel appointments 5 days before the consultation. Please contact us at info@visainterviewpro.com to request a cancelation. We will notify you if the refund is approved or not.

Refund

In principle, a refund will only be approved for appointments that are requested to be canceled 5 days before the consultation.

1. If your cancelation request is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund as well. If you do not receive your refund for more than 15 business days, please contact us at info@visainterviewpro.com.

2. Unfortunately, we cannot approve a partial and/or full refund request in the event that: A. the consultation is not rescheduled with 24 hours notice before the consultation, B. if the consultation is properly rescheduled with 24 hours notice, and the applicant doesn't properly cancel the second scheduling and also cannot show up for the second scheduling, C. if the consultation cancelation request is not submitted at least 5 days before the consultation, D. if the applicant does not show up for the scheduled consultation.

3. Due to many factors that can result in a visa rejection, visas can't be guaranteed. We cannot approve a partial and/or full refund request if you don't get your visa.

You can always contact us with any refund related questions at info@visainterviewpro.com.